History | Our Facility | Our Customers | Our Team

THE PCS PHILOSOPHY:

The growth of is directly linked to an absolute commitment to meet and exceed customer’s expectations. Efforts are directed toward understanding our customer’s needs. Our 18 year track record is testimony to this fact. Our commitment begins with proposal development and progresses through equipment commissioning.

PCS products and services are intended to go beyond being competitively priced. When comparing cost, PCS products and services are usually not the least expensive, nor the most expensive. Our goal is to provide the best “commissioned” conveyance value when considering the purchase cost, installation cost and long term cost of operation. This objective would include conveyance systems that are innovative, that install & start-up as planned, that create low spoilage and operate efficiently with fewer problems. To this end, partnering with our customers has made it possible to distance ourselves from the competition. Customers trust and depend upon the PCS team of seasoned veterans. Further, the constant challenge of meeting customer expectations perpetuates design improvements delivered with flexible and responsive business methods. It is the linking of our flexible attitude, responsiveness, proven expertise and customer partnering that has benefited our customers with “higher value” conveyance systems.

The installation teams are also key to our success; providing unique benefits to our customers. Our installation teams are chosen out of our manufacturing facility. This means our installers have both conveyance manufacturing and installing experience. We believe these combined skills create a higher skilled work pool. Many customers report a significant reduction in the number of problems during installation and start-up when PCS controls the conveyance installation. Because of their unique skills PCS Installation crews are often able to compress the installation schedule and generate a smaller “fix-it” punch list in the process. This usually contributes to meeting or improving production goals.

Finally, our quality assurance program includes the practice of fully assembling and test running each system we manufacture. PCS customers are invited to participate in the test-run and buy-off activities. Many of our competitors consider this practice too costly and time consuming. But we have found equipment test running significantly reduces problems our customers encounter operating the conveyance system. Rectifying a problem during a buy-off is relatively painless, having no cost impact on the customer. Elimination of an identical problem, found during installation or start-up, painfully impacts the project and generally adds to the overall project cost and production loses.

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